Please read below for current operational changes and new safety protocols!
We are excited to announce that Windsor-Essex has moved to Stage 2 of re-opening. We ask that our guests please be patient as we navigate through the overwhelming volume of appointment requests. Our staff is working hard to contact all previously cancelled appointments and requests. We thank you for our continued support.
Please note that as we abide by the current regulations provided, we are NOT PERMITTED to perform services that tend to our guest’s face, such as facials, facial hair grooming, eyebrow grooming, lash grooming and lash extensions.
We are fully complying with all regulations outlined by the Windsor Essex Health Unit for personal service settings.
WHAT TO EXPECT DURING COVID-19*Mandatory screening of staff and guests daily for symptoms of Covid-19. *Additional cleaning and housekeeping staff to follow enhanced sterilization and cleaning protocols with special emphasis on high touch surfaces and objects. *Personal Protective Equipment will be worn by staff at all times. *Alcohol based sanitizer will be available throughout the spa for use by staff and guests. *All staff and guests will practice physical distancing, where possible, by staying a minimum of 2 metres apart. *There will be one restroom available for our guests. Guests will require a key to access the washroom and will be cleaned by housekeeping staff after each use. Men’s and Ladies’ locker rooms are temporarily closed. *There will be no waiting room/area. *Guests must wear a mask at all times. Please bring a mask with you to your appointment. *Please come to your appointment alone. (Support persons/registered service animals will be permitted). *Covid-19 screening test will be done before check-in. Temperature check with a contactless thermometer may take place. You will also be asked to provide updated contact information in order to facilitate contact tracing in future, should it become necessary. *Upon entering the building for your appointment, please remember to keep a minimum of 2 metres distance from anyone. *Food and beverages will not be offered. *All linens, blankets, pillow cases and towels are single-use only and will be laundered using high heat, detergent and bleach after each treatment.
In order to provide you, and others with excellent customer service and access to appointments during peak times, we reserve that time just for you. Without sufficient notice, we end up turning away other clientele.
For individual appointments, we respectfully request 24 hours notice to cancel or reschedule your appointment. Cancellations or no-shows will result in 100% of the cost of the service booked.
For group bookings of 4 or more, we will require a 50% deposit of the services booked and a minimum of 72 hours notice to cancel or reschedule. Any cancellations or no-shows will result in 100% of the cost of the services booked.
We do ask that you if are feeling under the weather, that you please cancel and reschedule your appointment.
We reserve the right to hold a credit card on file when scheduling appointments.
We understand that some things happen outside of your control that may cause you to be late for your appointment. We will do everything possible to accommodate you in this situation, but if you are running more than 5 minutes late for your appointment, we may need to offer you a shorter service.
Email us at email@example.com or call us at 519-979-8000
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