GUIDELINES & POLICIES
Reservations
To ensure availability, please make reservations in advance. When making reservations, please notify our day spa concierge team if you have any health conditions that may affect your spa experience.Groups of 3 or more
We will require a credit card to reserve parties of 3 or more and we will take a 50% deposit 7 days prior to the reservation. If the party room is used, a $50 charge will be added for a room cleaning fee.Cancellation Policy
Your appointments are very important to the team here at Estetica, and reserved especially for you. We understand that sometimes schedule adjustments are necessary, and therefore, we respectfully request that you provide us a minimum of 24 hours should you need to cancel or change your appointment.Cancellation Fee – a charge of half the service price is applied to all client accounts for appointments without 24 hours notice.
No Show Fee – a charge of 100% of the service is applied to all client accounts for appointments that are no showed.
Late arrivals to appointments – we understand that circumstances beyond our control can result in late arrival to an appointment. As a courtesy to our valued guests, our estheticians and therapists will wait until 15 minutes past the initial booked appointment time. Should you arrive within that 15 min time frame, we will do our best to accommodate you, but could result in the service being shortened to accommodate our next scheduled guests. Once the 15 min grace period has passed, the appointment will automatically be cancelled.
Please be advised that all charges applied to our guests’ accounts must be settled prior to booking future appointments.
Arrival to the Spa
To begin your spa journey in a relaxed state, we ask that you please plan on arriving at least ten minutes prior to your scheduled appointment to allow time to check-in, change (if applicable), complete your guest profile and familiarize yourself with Estetica. We would like to remind guests to please leave valuables at home, as Estetica is not responsible for items lost, stolen or misplaced. Delayed arrivals will limit the time of our spa experience. Arriving late to your appointment will shorten your service, and the full price will be charged.We kindly ask that you refrain from using cellphones and/or pagers while in the spa.