GUIDELINES & POLICIES

Reservations

To ensure availability, please make reservations in advance. When making reservations, please notify our day spa concierge team if you have any health conditions that may affect your spa experience.

Cancellation Policy

As a courtesy, you will be notified the day before your reservation to confirm your upcoming appointment. Your spa time is held exclusively for you and your therapist/esthetician. We respectfully ask that if you need to cancel or reschedule your appointment, we will require a 24-hour advance notice to avoid up to 100% charge of your services. All no-show reservations will be assessed a charge at full value of services. Spa parties or six or more are subject to forms of agreement on a spa contract.

Arrival to the Spa

To begin your spa journey in a relaxed state, we ask that you please plan on arriving at least ten minutes prior to your scheduled appointment to allow time to check-in, change (if applicable), complete your guest profile and familiarize yourself with Estetica. We would like to remind guests to please leave valuables at home, as Estetica is not responsible for items lost, stolen or misplaced. Delayed arrivals will limit the time of our spa experience. Arriving late to your appointment will shorten your service, and the full price will be charged.

We kindly ask that you refrain from using cellphones and/or pagers while in the spa.

Payments

Estetica accepts payment in the form of cash, major credit cards, Estetica gift cards and if arrangements are made in advance, e-transfer. We also have an ATM machine located in our reception area.

Gift Cards

Estetica gift cards do not expire, and can be used towards any service (with the exception of RMT Massage) or retail purchase. Estetica is not responsible for lost, stolen or misplaced gift cards. Estetica gift cards are transferable, but non-refundable, and can not be used for gratuity or redeemed for cash. The value of the gift card is subject to current pricing as well as our cancellation policy. Gift cards must be presented at the time of service in order to be rendered.

Gratuity

Not included in the price of service or spa packages, gratuities are an appreciation of exceptional service and are always welcomed. Given at your discretion, gratuity envelopes are provide upon checkout. Please note, cash is preferred.

Spa Retail Return Policy

Retail product, including skincare, maybe be returned within 14 days in its original packaging, and un-opened, for a store credit.

Donations

At Estetica, we pride ourselves on giving back to our community. Please forward all donation requests to donations@estetica.com. All donations are valid for one year and are non-transferable.

Covid-19

Due to the public health guidelines in relation to Covid-19, Estetica is currently not able to have our locker rooms and waiting areas in use. In addition, no outside food and beverages may be brought into the spa. For group events and parties, we are not able to serve any food and beverage, with the exception of bottled water, which will be provided by Estetica.