GUIDELINES & POLICIES
ReservationsTo ensure availability, please make reservations in advance. When making reservations, please notify our day spa concierge team if you have any health conditions that may affect your spa experience.
Groups of 3 or moreWe will require a credit card to reserve parties of 3 or more and we will take a 50% deposit 7 days prior to the reservation. If the party room is used, a $50 charge will be added for a room cleaning fee.
Cancellation PolicyAs a courtesy, you will be notified the day before your reservation to confirm your upcoming appointment. Your spa time is held exclusively for you and your therapist/esthetician. We respectfully ask that if you need to cancel or reschedule your appointment, we will require a 24-hour advance notice to avoid up to 100% charge of your services. All no-show reservations will be assessed a charge at full value of services. Spa parties or six or more are subject to forms of agreement on a spa contract.
Arrival to the SpaTo begin your spa journey in a relaxed state, we ask that you please plan on arriving at least ten minutes prior to your scheduled appointment to allow time to check-in, change (if applicable), complete your guest profile and familiarize yourself with Estetica. We would like to remind guests to please leave valuables at home, as Estetica is not responsible for items lost, stolen or misplaced. Delayed arrivals will limit the time of our spa experience. Arriving late to your appointment will shorten your service, and the full price will be charged.
We kindly ask that you refrain from using cellphones and/or pagers while in the spa.